Returns & Exchanges

At Hello Sweets Candy, we want you to love your treats; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or defective. Please inspect your delivery immediately and contact us within 48 hours if there are any issues with your order.

1

Document the Issue

Take clear photos of the damaged packaging and the product itself to help us process your claim quickly.

2

Contact Support

Email our candy experts at [email protected] with your order number and the attached photos of the damage.

3

Validation Review

Our team will review your request within 2 business days to verify the defect and approve a replacement or refund.

4

Receive Resolution

Once approved, we will ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing